Shipping & Delivery

Shipping & Delivery Policy
Effective Date: 22/05/2025

At MySmartMarket.in, we aim to deliver your orders quickly, safely, and efficiently. Our Shipping & Delivery Policy outlines the key details related to shipping methods, timelines, charges, and more.

1. Shipping Locations

We currently deliver to most major cities and towns across India. If your location is not serviceable, you will be notified at checkout or shortly after placing your order.

We are continuously working to expand our delivery reach, so stay tuned for updates.

2. Shipping Charges

• Free Shipping is available on orders above ₹[insert amount] unless otherwise stated during promotional periods.

• Orders below the minimum amount may attract a nominal delivery fee, which will be clearly displayed at checkout before payment.

• Shipping charges, if applicable, are non-refundable once the order has been shipped.

3. Order Processing Time

• All orders are processed within 1–2 business days of receiving them.

• Orders placed on weekends or holidays will be processed on the next working day.

• You will receive an email or SMS confirmation once your order is processed and shipped.

4. Estimated Delivery Time

• Delivery timelines vary by location, but we aim to deliver products within 3–7 business days.

• Remote or special areas may experience slightly longer delivery times.

• Estimated delivery dates will be shown on the product page or during checkout for your convenience.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking ID via email or SMS. You can use this ID to track the delivery status on our website or the courier partner’s tracking page.

If you do not receive tracking details within 48 hours of placing your order, please reach out to our support team.

6. Delays in Delivery

While we strive to meet our delivery timelines, delays can occasionally occur due to factors beyond our control, such as:

• Weather disruptions

• Courier service delays

• Unexpected surge in demand or public holidays

We appreciate your patience in such cases and will keep you informed of any delays via email or SMS.

7. Delivery Attempt and Re-delivery

• Our courier partners will attempt to deliver the package up to two times at the shipping address provided.

• If the delivery fails both times and the product is returned to our warehouse, we will contact you to arrange re-shipment (additional charges may apply).

Please ensure your address and contact details are accurate to avoid delays or failed delivery attempts.

8. Damaged or Missing Items

If your package is tampered with, damaged, or missing items upon delivery, notify us within 24 hours. Kindly retain the original packaging and share photos of the parcel and product for quicker resolution.

9. Contact Us

For any shipping-related queries, feel free to reach out:

Email: support@mysmartmarket.in
Phone: 987 654-3210
Working Hours: Monday to Saturday, 10 AM – 6 PM